Frequently Asked Questions

Zoomtopia is the annual celebration of our customers. Everything we do at Zoom – from developing features to building products to providing support – we do it for you, the ones using our communications solutions to make an impact on the world, and you deserve to be celebrated. Zoomtopia offers interactive and engaging sessions, customer panels, and guest speakers designed to provide value to our customers and offer a glimpse into the future of communications. There’s also world-class entertainment and guest appearances, because, well … you deserve that, too!

Zoomtopia is for everyone that’s passionate about communication, collaboration, and empowering  your workforce today and in the future. The world has shifted significantly within the past year, and Zoom was at the forefront  — connecting businesses, schools, and other organizations as we all adapted. Zoomtopia will help attendees better understand the changing workplace, enable hybrid teams, and Build Forward with a safe and secure communications platform.

Zoomtopia 2021 will be a complimentary virtual experience.

Registration is now open! To register for Zoomtopia, please complete the registration form HERE.

Yes, however, Call for Speakers closed on June 11th. Please check back in the coming weeks for a 2022 speaker interest form. 

Yes, all keynotes and most breakout sessions will be available for on-demand viewing. An email will also go out with links to the complete library of content in the days that follow the event.

You can begin building your itinerary by following the steps outlined below:

  1. Navigate to the Zoomtopia homepage and login using the credentials you used to register
  2. Click “Join Lobby”
  3. Select the “Sessions” tab on the left hand side
  4. Discover sessions using the filters
  5. Add sessions to your itinerary by clicking the Bookmark icon

Please ensure you are upgraded to the latest version of Zoom. For Zoomtopia, version 5.7.6 is required. For instructions on how to see what version you’re currently running and how to upgrade, please visit the Help Center HERE.

Certain features will be used as part of Zoomtopia that are only supported in Zoom client version 5.7.6. Users who have not updated their Zoom clients or utilize VDI may still attend Zoomtopia following the steps outlined below.

  1. After logging in, click ‘Join Lobby’ on the Zoomtopia event page
  2. In the new tab that appears, you will be prompted to update to the latest version in order to view the event lobby. If you are unable to update, click “Skip and Join In-Progress Session.”
  3. You will be redirected to a web page where you will see all active sessions. 
  4. Once you have selected the session you want to join, you will be prompted to launch the Zoom app again, but without the need to update. 

Zoomtopia will have regional agendas for our global customers. We have made considerations in scheduling our programming to serve the needs of our broad, globally-based audience as much as possible.

All keynote presentations and breakout sessions will be held in English. For certain sessions, we offer live interpretations in Spanish, French, German, and Brazilian Portuguese.

Zoomtopia will be hosted on Zoom Events, a virtual event platform for hosting single-session and multi-session events. With dedicated event hubs, robust registration and ticketing options, and attendee networking for free or paid events, Zoom Events vastly simplifies the virtual event experience for hosts and their attendees. Learn how.

At Zoom, we want to make human connection frictionless for everyone, everywhere. We are focused on providing an accessible platform for diverse communities and continually enhancing our features in support of that mission. At Zoomtopia 2021, the Vision and Product Keynote sessions will include ASL interpreters and live captioning. Additionally, all sessions will include automatic closed captioning. However, if you have additional interpreting or captioning requests, please complete this form before Tuesday, September 17.

Business on the top, casual on the bottom.

To prepare, please ensure you are upgraded to the latest version of Zoom. For Zoomtopia, version 5.7.6 is required. For instructions on how to see what version you’re currently running and how to upgrade, please visit the Help Center HERE.

After you upgraded, please be sure to check out the Zoomtopia Lobby and begin building your itinerary. To do so, please follow the steps below:

  1. Navigate to the Zoomtopia homepage and login using the credentials you used to register
  2. Click “Join Lobby”
  3. Select the “Sessions” tab on the left hand side
  4. Discover sessions using the filters
  5. Add sessions to your itinerary by clicking the Bookmark icon

Partner Connect is an additional segment of partner-focused content taking place on Wednesday, September 15. This is an invite-only opportunity for Zoom Partners to hear exclusive executive insights, exciting program updates, and critical Zoomtopia partner takeaways to enhance how they go to market with Zoom. For more information, please log into the Zoom Partner Portal with your credentials or contact partner-success@zoom.us.

This year’s theme is The Imaginarium, a space devoted to imagination and discovery. This idea embodies the spirit of the pandemic era, in which creativity defined how we connected professionally and socially and persevered overall. This theme gives you – and us – the space to reflect on what we’ve learned and how we build on that knowledge and innovate going forward.

Happy the Humpback is our unofficial Zoomtopia mascot. Happy has been part of Zoomtopia since 2018 and represents the journey of Zoom as well as our annual customer celebration. Whales often migrate thousands of miles of ocean between feeding and breeding grounds. Happy has been a staple in our Zoomtopia themes – Out of This World, Epic Environments, and now The Imaginarium. He is a constant reminder of how far we’ve come and how far we can all go, together.

Please check out the Zoomtopia Community page or email us at zoomtopia@zoom.us.